Delivery & Returns

Delivery Information
We ship our orders with track and trace, usually the same (working) day.
Pick-up in our atelier is free, as well as orders within The Netherlands above €100, and above €150 for Belgium.

Our delivery rates are:
Netherlands: €6,50
European Union: €12,95
Rest of World: €19,95

Delivery time
We normally ship out within 24 hours unless we inform you that a product is still under making in our Amsterdam atelier, or out of stock. If that’s the case we will let you know within 48 hours after your order. New Optimist is not responsible for any delays of your package during delivery.

Returns & Exchanges

At our Atelier shop in Amsterdam, we offer free returns and exchanges: book an appointment here. For returns or exchanges by post, please follow the guidelines below:

• • Requesting a Return or Exchange:
    To begin a return or exchange, log in to your account on our website and submit a request to return your item(s). Once your request is approved, you can send back the package by post.
    Please make sure to include the packing slip you received with the filled out return form in the package!
    
    
  • Returns:
    For returns, you are responsible for the return shipping costs. Please ensure your item(s) are in their original condition and include the packing slip along with the completed return form in the package.
    You can then ship out your package with a carrier of your choice. Once we receive your returned item(s), we will refund the purchase price of the product(s).
    
    

  • Exchanges:
    For exchanges, we cover the return shipping cost. Please let us know you'd like an exchange by shooting us an e-mail or chat message so we can send you a pre-paid shipping label, and give you a discount code for the shipment of the exchange item. After you return your item(s), you may place a new order for a different style, color or size.
    

Please note that you get 14 days in total to request your return and ship out your items. If you take longer, you will get the paid amount back in store credit.

If you have any questions or need assistance, feel free to reach out at service@newoptimist.nl. We're happy to help!

Import Tax
When ordering goods for international deliveries you may be subject to import duties and/or taxes that apply to your country. New Optimist is not responsible for any charges that are incurred from customs or duties. Any additional charges for customs clearance are outside of our control.

Lost or Damaged Items
New Optimist shall not be liable for any direct or indirect damages done by any of the services we provide. New Optimist will provide you with the tracking number and contact information for the shipping company immediately after shipping. We do not accept any responsibility for lost packages.