Delivery & Returns

Delivery Information
We ship our orders with track and trace, usually the same (working) day.
Pick-up in our atelier is free, as well as orders within The Netherlands above €100.

Our delivery rates are:
Netherlands: €6.50
European Union: €12,95
Rest of World: €19,95

Delivery time
We normally ship out within 24 hours unless we inform you that a product is still under making in our Amsterdam atelier, or out of stock. If that’s the case we will let you know within 48 hours after your order. New Optimist is not responsible for any delays of your package during delivery.

Returns
You can return your purchase within 14 days after receiving your parcel, at your own expense by post or free of charge in our Atelier Store. We only accept non-used items in new condition. After we've received your return in good condition we will refund the product costs back to the bank account you paid with.

Exchanges
If you'd like to exchange your item for a different size, color or style, we will send you a return shipping label by email free of charge.

Please send us an email at service@newoptimist.nl and we will assist you as soon as we can!

Import Tax
When ordering goods for international deliveries you may be subject to import duties and/or taxes that apply to your country. New Optimist is not responsible for any charges that are incurred from customs or duties. Any additional charges for customs clearance are outside of our control.

Lost or Damaged Items
New Optimist shall not be liable for any direct or indirect damages done by any of the services we provide. New Optimist will provide you with the tracking number and contact information for the shipping company immediately after shipping. We do not accept any responsibility for lost packages.