Hulst | Knitted sweater

By paying statiegeld (deposit), which will be refunded at the end of use, you ensure that this item becomes 100% circular and not end up as textile waste. When you add this item to your cart, the statiegeld will automatically be charged.

FAQ

 

Delivery Information
We ship our orders with track and trace, usually the same (working) day.
Pick-up in our atelier is free, as well as orders within The Netherlands above €100, and above €150 for Belgium.

Our delivery rates are:
Netherlands: €6,50
European Union: €12,95
Rest of World: €19,95

Delivery time
We normally ship out within 24 hours unless we inform you that a product is still under making in our Amsterdam atelier, or out of stock. If that’s the case we will let you know within 48 hours after your order. New Optimist is not responsible for any delays of your package during delivery.

Returns & Exchanges

At our Atelier shop in Amsterdam, we offer free returns and exchanges: book an appointment here. For returns or exchanges by post, please follow the guidelines below:

• • Requesting a Return or Exchange:
    To begin a return or exchange, log in to your account on our website and submit a request to return your item(s). Once your request is approved, we will send you a prepaid shipping label.
    Please make sure to include the packing slip you received with the filled out return form in the package!
    
    
  • Returns:
    For returns by post, we will refund the purchase price of your item(s) minus the shipping costs once we receive the returned items in their original condition.
    
    

  • Exchanges:
    For exchanges, we cover the return shipping cost. After you return your item(s), you may place a new order for a different style, color, or size at no extra shipping charge.

Please note that you get 14 days in total to request your return and ship out your items. If you take longer, you will get the paid amount back in store credit.

If you have any questions or need assistance, feel free to reach out at service@newoptimist.nl. We're happy to help!

Import Tax
When ordering goods for international deliveries you may be subject to import duties and/or taxes that apply to your country. New Optimist is not responsible for any charges that are incurred from customs or duties. Any additional charges for customs clearance are outside of our control.

Lost or Damaged Items
New Optimist shall not be liable for any direct or indirect damages done by any of the services we provide. New Optimist will provide you with the tracking number and contact information for the shipping company immediately after shipping. We do not accept any responsibility for lost packages. 

 

Where are your garments produced?
In our very own atelier: the NO-Kledingfabriek! Our first principle is "local", meaning we produce every garment with open doors, right around the corner. Want to take a look? Book your visit here.

Are your garments sustainable?
New Optimist makes and designs all garments to make as little pollution and waste as possible, and that it lasts as long as possible: we also offer free repair service when needed.
New Optimist always chooses materials so that the garment can eventually be recycled into new yarn at the end of life.

Will sizes or styles be restocked?
Sometimes! Because we try to make as little waste as possible, that means we're sometimes a little short in stock.
It's also possible we'll receive some sizes later than planned, or that some garments are still under construction in our atelier.

You can shoot us a chat message below or an email if you're waiting on a certain style, so we can keep you posted when it's available again!

Can I try your items on in-store?
Of course you can! We're located in Amsterdam West, you can book a timeslot to visit our Atelier Store here.